Returns and Refunds Policy

How To Return An Item

We understand that from time to time you may wish to return a product to us. We have created this returns policy to enable you to return products to us in appropriate circumstances.

Your item must be unused, in its original unopened packaging with any seal or shrink wrap intact, with any labels still attached, unless there is a manufacturing defect. You must return the item within 14 days of your delivery of the product.

Please email us at sales@snapdragongifts.co.uk to request a refund and we will assign you a returns number, which must be included with the returned item and details of the address where you need to send the item.

On receipt of the returned item, we will give you a refund for the full price of any product, properly returned by you, in accordance with the terms of this returns policy, excluding the original delivery charges and excluding the costs of returning the product to us, unless of course the product is faulty.